The official statement said:
"NHAI proposes to place all information relating to projects taken up by them under PPP mode in the public domain to be available on a link -- www.Nhai.Org.In. Specific project details can be obtained by typing the name of the particular stretch or project implementation unit along with this link."
Most project specific websites have already been launched and the remaining will be launched by July 15 and the PPP project details will be given about all stages of the project development like construction, operation and maintenance.
The Concession Agreement between NHAI and the Concessionaire and between NHAI and Independent Engineer (IE) / Safety Consultants will also be hosted on this website.
A complete database of the correspondence exchanged between all of the above on all aspects of the project, along with details of court cases and arbitration awards will be uploaded on the website. Apart from this, a report of IE on important parameters like quality of construction, quality of maintenance, road safety, tolling, Correspondence between IE and the Concessionaire of these projects will also be available.
NHAI has also opened on its website www.nhai.org.in an e-complaints section for commuters. The press release informs:
"Road users and the general public can lodge their complaints, if any, directly on the website in the user friendly form. On uploading the form, email to the concerned officer in the PIU, IE and NHAI HQ will be sent and road users will be kept posted of the action taken on their complaints. Complaints received through letters, telephonically or on the Facebook page of NHAI will also be posted on the website. Redressal of these complaints done by NHAI / IE / Concessionaire will also be posted on the website. These websites with all information relating to PIUs are being registered with the leading search engines and can also be accessed through NHAI's website.''